Dear Valued Customers – 
THANK YOU for your continued service and support of Sammy’s Dog Walking.  We wanted to let you know of an update to our policy.  Holidays (Thanksgiving, Christmas, Memorial Day Weekend, July 4th and Easter Break) tend to be a very busy time for our pet sitting business and we often have to turn away customers because we don’t have enough staff to accommodate all of the requests.  Unfortunately, over the past year, far too many of these scheduled dates have ended up cancelling at the last minute, not only causing us to lose out on needed and planned revenue, but other valued clients to miss a chance for services that we could have provided to them instead.
 
As a result, the company has been forced to implement a 50% non-refundable cancellation policy upon commitment to one of our pet sitting engagements.  This ensures that your spot is held and encourages a serious desire to follow-thru as planned.  Again, thank you for your continued business and we look forward to spending time with your beloved fur babies.